This article has reference to my 19 years as a manager and multi unit owner in the fast food industry. When I sold my restaurants in 2005 I had 8 employees that had been with me for over 5 years. This is almost unheard of in this high turnover industry.
Imagine that you walk into my restaurant and are greeted and asked if you would like your favorite sandwich and toppings by an employee that knows your name and favorite sandwich. As a business owner you obliviously understand the value to your business and continued sales growth of having the same 4 people on the lunch line each day. People like to go for lunch where they are greeted and recognized, where the staff is friendly and makes them feel like they are glad they came.
What is the secret to having a competent friendly customer oriented staff? I believe it is an attitude towards people and the value that you as a business owner put on employees. I have heard very negative comments from business owners towards their staff. These people hold your ability to produce income in your fast food business in their hands.
Creating an environment conducive to having motivated and happy employees is an attitude.
Let me give you an example of a great lesson I learned when I was an employee. I was a salesman for a water softener company, and on one great Monday I sold 6 units, quite a feat. No matter how late I worked I had to report to my boss. I called in the 6 sales and was heartily congratulated. Them my boss asked me to be at work at 7:30 the next morning. I was very tired but complied. We got into the company van and headed out on … Read More