How to Get the Most Out of Your Hourly Employees

How to Get the Most Out of Your Hourly Employees

This article has reference to my 19 years as a manager and multi unit owner in the fast food industry. When I sold my restaurants in 2005 I had 8 employees that had been with me for over 5 years. This is almost unheard of in this high turnover industry.

Imagine that you walk into my restaurant and are greeted and asked if you would like your favorite sandwich and toppings by an employee that knows your name and favorite sandwich. As a business owner you obliviously understand the value to your business and continued sales growth of having the same 4 people on the lunch line each day. People like to go for lunch where they are greeted and recognized, where the staff is friendly and makes them feel like they are glad they came.

What is the secret to having a competent friendly customer oriented staff? I believe … Read More