Strategies to Deal With Conflict in Your Business When people work together, it doesn’t matter what you are doing, conflict will eventually arise. There are a lot of things that can cause conflict like personal beliefs, management styles, separate goals, and their view of power. If you don’t manage and resolve conflicts, you are going to see a drastic decline in productivity and trust in your workplace. Small businesses will especially be damaged by this. People are eventually going to not agree, so it is up to you to learn about different conflict management strategies in order to minimize the damage. If one side of the conflict is more invested than the other, you might be able to use the accommodating strategy. It can be effective to give one side what it wants in order to keep the peace. It is only a good idea if one side of the conflict sees it as a minor issue. Keeping workers happy by giving them casual Friday is an example of this. This won’t work all the time, because one side can get resentful because they have to give up what they want.
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Another strategy is avoidance. Avoiding the conflict for as long as possible is what avoidance boils down to. The only way that this will work long-term is if by avoiding the problem, it eventually works itself out without interference. This strategy might work if you hire a productive worker after firing a well-liked but unproductive one. Once people see the work load even out, they aren’t angry about the person being fired anymore. Using everyone’s ideas to make a new plan is a way that might make everyone happy. This won’t work on all conflicts and will take a longer amount of time to implement. For example: the owner of a business and the manager need to collaborate about which policies to use in the business, but they wouldn’t collaborate on smaller issues like office supplies. If collaboration doesn’t work, you may want to try compromising. Middle ground can be reached this way if both sides give up some things they want. This works best when both sides of the conflict hold equal power and both have something to lose if an agreement isn’t reached. In emergency situations, a competition where one side wins and the other loses can be useful. This can cause a rift if used too often. Pay cuts, layoffs, or other extreme situations could benefit from this strategy. No matter what challenges you face in your business, knowing how to resolve different conflicts will be crucial to your success. Different situations will mean using different strategies, so it is up to you to decide which one is going to work best.